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Customer service medewerker

  • ROTTERDAM
  • 40 uur, 5 dagen per week
  • MBO, HAVO, VWO
  • 3.000 per maand

For a global industry leader in bauxite, alumina and aluminum products, are we looking for a customer service representative. As a customer service representative you will maintain the relationship and communication on a highly professional level with internal departments and with customers. You will acts as an active part of the Customer Services team with a common goal to serve external and internal customers on the highest quality level, which includes the continuous development of internal processes, standards and tools that impact the day to day service delivery. This role is responsible for managing all customer service administration activities related to the assigned customers including but not limited to:

  • Handling and maintaining sales contracts
  • Manage contract databases
  • Invoicing of assigned accounts
  • Manage all channels of communication between the customers and internal team
  • Prepare ad hoc, daily, weekly and monthly reports on product flow, delivery, orders, order change and claims
  • Register contract and orders, order changes in Oracle system
  • Prepare price calculations on request of the sales team
  • Ensures customer satisfaction

Qualifications:

  • Fluent speaking in English, German and French a plus
  • Professional and customer oriented attitude and communication skills
  • Comfortable with computers and multiple systems/programs
  • Knowledge/ experience of manufacturing/sales processes and/or risk management
  • Strong interpersonal skills
  • Ability to work well with a team but also be able to drive self when required
  • Strong time management skills and ability to apply these under pressure
  • Accuracy and high level to details in all activities
  • Data analytical skills
  • Ability and willingness to learn new complex areas in short time frame – this may include learning the aspects on the technical, industrial, metal production, transportation areas linked to the sales activity

This is a vacancy for at least 6 months, with chance of extension. The salary indication is between €2.500,- and €3.000,- bruto per month.

If you are interested? Please apply at www.tempo-team.nl

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