Customer service representative
The Customer Service Representative is part of the Customer Service Department and will have responsibility for a group of customers and/or operational support tasks.
Each Customer Service team member is responsible to drive improvements on behalf of our customers and to ensure that the GSCC service level targets are met.
He or she will act as a point of contact to their respective customers and will work closely with the different GSCC Departments (Purchasing, Supply, Support, Warehouse, Finance, Masterdata, etc.) to achieve optimal results. Within the Customer Service Team the different team members act as each other's backups and work closely together in a constructive and friendly team atmosphere
Tasks and responsibilities:
-Order Entry, order Management, delivery creation and invoicing;
-Effective and professional communication with customers;
-Daily backorder management;
-Operational demand control activities;
-Return order processing;
-Providing accurate delivery dates, pricing information, order status;
-Interacting with supply points to provide customers with accurate information;
-Daily operational collaboration with departments Sales, Inventory and Operation Planning, Inventory Management, Purchasing and Warehouse;
-Creation of flat stock demand across Europe sites via purchase requisitions and follow up
-Return order and credit & debit memo processing;
-Additional tasks seen by superior that fall outside the main task described above but are required to meet company and the department objectives.
Profile of suitable candidate:
-Fluent in Dutch and English, good knowledge of another foreign language is a plus;
-Very experienced in SAP;
-A minimum of 3 years experience in Customer Service;
-Good understanding of logistics and supply chain processes;
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.