Customer service representative
Native German Customer Support & Online Services position
Who are we looking for?
- Are you interested in the newest ways of serving customers, e.g. via mobile chat and web care?
- Do you also feel that customers should be able to be self-supporting online via mobile apps, instruction video¿s, helpful FAQ¿s etc. instead of being on the phone for hours?
- Do you like working in a small international team with other native speakers and serving customers from 14 different countries in Europe?
- Have you got an interest in the newest Audio Video accessories, with connected mobile apps and integrated Bluetooth technology?
So, if you have what it takes to both engage with customers ánd to take our online services to another level, than this is the job for you!
What will be your job?
As a representative, you will not just be handling phone calls, or writing emails. You will also be chatting with customers, developing online support content (e.g. FAQ¿s), responding to customers reviews on big e-tailer websites like Amazon, handling defective products, exchanging them, or upgrading them.
To join us, you must be:
- Native German and fluent in English
- The ability to switch to different communication styles depending on the channel you are working for, e.g. chat, marketing texts, FAQ¿s, e-mails, phone, web care
- Located within travel distance of Enschede
- Customer focused to achieve the best result for your customers and the business
- Independent, able to manage your own workload and prioritize tasks
- Affinity with slightly technical products, mobile apps, social media
- To be able to commit to the job for at least one year
- Flexible in working hours, depending on other colleagues holidays and the workload in the department
- An exciting opportunity to play a lead role within a small international team (+/- 10 colleagues) that provides high quality services in Europe
- An environment that has the philosophy to work hard but also play hard
- An attractive salary plus benefits & training
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.