Customer Service Representative (English) + SAP
We are looking for a Customer Service Specialist to work in the European Customer Service Center located in Bergen op Zoom in the Netherlands.
We need someone who is fluent in English and Dutch + SAP experience is a must.
- Manage the Order to Delivery process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services etc.
- Ensure timely resolution on customer issues.
- 'Own' the customer, and pro-actively provide support in service and logistics.
- Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
- Apart from our customers, the position requires daily contact with our sales organization and close co-operation with various departments in our headquarters in Bergen op Zoom as well as our logistics organizations and partners around Europe,
- HBO/Bachelor degree or equivalent
- Experience with SAP is a must
- Fluency in English (and Dutch)
- A person who is pro-active
- Good in multi tasking
- Able to cope with stress.
- Excellent computer skills
We need someone who is already living in the Netherlands, close to Bergen op Zoom.
If you meet the requirements. Please sent your English resume to email@example.com
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.