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Client Service Lead

publicatie:  aanvraagnummer: 1882303

bedrijf
BPSC Terneuzen B.V.
opleidingsniveau
MBO, HAVO, VWO
aantal uur
40 uur per week
Vakgebied
Administratief / secretarieel
Callcenter / teleservice
Marketing & Communicatie
locatie
Terneuzen

Functieomschrijving

The Client Service Lead is responsible to resolve escalations from DSB clients in regards to Accounts Payable (APAY), Travel and Entertainment (TER) disbursements and operational procurement activity. Accountable for driving delivery to committed results through the PtP retained organization and 3rd party managed services teams. This individual is accountable to support the integrity of Dow¿s internal controls in partnership with the Controls and Compliance Team. Procure to Pay to maintain oversight and direction for these resources.

Job Expectations:

Escalation
-Primary escalation points for DSB customers. Help desk remains the first point of contact for inquiries.
-Ability to either directly or indirectly influence the managed service partner to take expedient action to address a customer¿s critical transactional processing need
Strategic Support
-Sufficient ¿read¿ access within each customer¿s ECC tenant to be able to readily identify the current status of purchase order creation/update and invoice posting/payment
-Visibility to each customer¿s list of critical few suppliers, and proactive monitoring of invoice payment activity for these suppliers as deemed necessary
-Access to the daily ¿in-process¿ reports to holistically monitor the invoicing inventory for each DSB customer

Education:
min. MBO 3-4

Experience:
0-3 yrs relevant working experience

Other Qualifications:
-Fluency in English and German (written & oral)
-Advanced knowledge of Microsoft Office Desktop applications
-Excellent customer service mindset (e.g. quick & thorough responsiveness)
-Excellent communication skills, both e-mail and verbal
-Strategic thinking
-Ability to troubleshoot issues
-Expertise in excel required, experience with reporting and data base tools (such as Tableau), preferred
-Experience with SAP ECC, ARIBA, and other enterprise systems, preferred

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

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