Client Service Lead
The Client Service Lead is responsible to resolve escalations from DSB clients in regards to Accounts Payable (APAY), Travel and Entertainment (TER) disbursements and operational procurement activity. Accountable for driving delivery to committed results through the PtP retained organization and 3rd party managed services teams. This individual is accountable to support the integrity of Dow¿s internal controls in partnership with the Controls and Compliance Team. Procure to Pay to maintain oversight and direction for these resources.
-Primary escalation points for DSB customers. Help desk remains the first point of contact for inquiries.
-Ability to either directly or indirectly influence the managed service partner to take expedient action to address a customer¿s critical transactional processing need
-Sufficient ¿read¿ access within each customer¿s ECC tenant to be able to readily identify the current status of purchase order creation/update and invoice posting/payment
-Visibility to each customer¿s list of critical few suppliers, and proactive monitoring of invoice payment activity for these suppliers as deemed necessary
-Access to the daily ¿in-process¿ reports to holistically monitor the invoicing inventory for each DSB customer
min. MBO 3-4
0-3 yrs relevant working experience
-Fluency in English and German (written & oral)
-Advanced knowledge of Microsoft Office Desktop applications
-Excellent customer service mindset (e.g. quick & thorough responsiveness)
-Excellent communication skills, both e-mail and verbal
-Ability to troubleshoot issues
-Expertise in excel required, experience with reporting and data base tools (such as Tableau), preferred
-Experience with SAP ECC, ARIBA, and other enterprise systems, preferred
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.