Order Fulfillment Specialist at Dow Chemical
For the customer service department of BPSC Terneuzen (Dow Chemical's service center) we are looking for an Order Fulfillment Specialist.
The Order Fulfillment Specialist - Inter Area is responsible for executing defined tasks to support the order fulfillment process (Order Receipt and Handling). The OR&H Order Fulfillment Specialist is continuously building successful relationships, pulling information and contacts, aligning multiple internal resources and capabilities, while keeping in mind the goal of optimal customer satisfaction, resulting in zero defects.
-Be able to manage orders, from order receipt until delivery at the customer of the correct material, at the correct time, with the correct equipment and correct paperwork
-In the event of a service failure, proactively initiate corrective action and take the lead in resolving the issue for the Customer Facing Customer Service Representative (CF-CSR)
-Cooperate with other Customer Service Teams, Planners, Credit Managers, Logistic and Documentations providers on select activities related to commercial order management activities
-Accurately process all indicated activities as per policies and programs
-Adhere to Operational Level Agreements set for each activity
-Execute SAP transactions, update orders, look-up material, check credit status etc.)
-Participate in maintenance of team functional mailboxes
-Follow every step of the process until order completion
2-3 year of relevant work experience in Customer Service or International Trade is advantageous
-Fluency in English (written & oral)
-Good knowledge of one or more other European languages
-Advanced knowledge of Microsoft Office Desktop applications
-Excellent Internet/Computer navigation skills
-Experience with SAP R3
-High level of accuracy and eye for detail
-Ability to work towards tight deadlines
-Strong analytical skills
-Works independently, is self-motivated and accountable
-Cultural awareness and able to work in an international environment
-Excellent customer mindset
We offer you:
An experience with lots of fun and energy in a professional organization. You can count on:
- Continuous professional and personal development possibilities
- A multicultural environment with colleagues from all over the world
- An informal and open working atmosphere
- Focus on your well-being, health and safety
- Competitive market salary
Ready to join our team?
Do you think you can strengthen our organization with your talents? We gladly invite you to hear all about your ideas on how your knowledge and experience will take the BPSC Terneuzen to the next level. Besides, we are eager to hear why you like to get started in our service center and why you feel you are the right match for this job!
You can address your job application (in English) to RTCFlexcenterDOW@randstad-tempoteam.nl
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.