Cross Business Representative - German
For BPSC Terneuzen (Servicecentre of Dow Benelux B.V) we are looking for a Cross Business Representative.
As a Cross Business Representative you will be part of The Customer Information Group which is a contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders. The team receives and responds to escalated requests on behalf of customers and prospects for product and service information across specific Dow businesses and functions.
As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.
- Respond to and resolve customer inquiries and hereby increase the resolution rate (the
percentage of solved requests for a specific business)
- Accurate and timely documentation of customer inquiries
- Be able to multi-task between phone and email requests from customers and
- Uphold the Dow reputation by providing excellent customer service
-Fluency in English (written & oral)
-Good command in German
-Excellent customer mindset
-Advanced knowledge of Microsoft Office Desktop applications
-Experience with SAP R2/3
-High level of accuracy and eye for detail
We offer you:
An experience with lots of fun and energy in a professional organization. You can count on:
- Continuous professional and personal development possibilities
- A multicultural environment with colleagues from all over the world
- An informal and open working atmosphere
- Focus on your well-being, health and safety
- Competitive market salary
Ready to join our team?
Do you think you can strengthen our organization with your talents? We gladly invite you to hear all about your ideas on how your knowledge and experience will take the BPSC Terneuzen to the next level. Besides, we are eager to hear why you like to get started in our service center and why you feel you are the right match for this job!
You can address your job application (in English) to RTCFlexcenterDOW@randstad-tempoteam.nl
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.