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Customer Service Specialist Italian

Dow Benelux Integrated Center BV

  • Terneuzen
  • Dow Benelux Integrated Center BV
  • 40 uur, 5 dagen per week
  • HBO
  • 2.400 - 3.200 per maand

As a Customer Service Specialist you will find that you have a perfect balance between repetitive and creative work. You will work with many different processes and on many different projects which are constantly changing. You will continuously feel challenged and find this dynamic but with a good level of stress. As a Customer Service Specialist you can never predict what the day may bring. The role is for those who are willing to help customers, who are open for daily contacts, for ongoing changing environment and ownership taking.

What are your responsibilities as a customer service specialist?

  • Perform Order Management Activities, handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service with a high degree of accountability.
  • Display Customer Advocate Leadership, champion customer needs across all Dow functions.
  • Solve problems, demonstrate persistence in overcoming resistance or objections, lead conflict resolution and reaches win- win agreements.
  • Enter orders, utilize the SAP system to accurately place customer orders.
  • Be accountable for action, demonstrate urgency, promptly and quickly remove road blocks while assessing multiple opportunities.

What do we offer you?

  • An exciting long term full time job.
  • Group health insurance with a 10% discount on basic pension and 15% discount on plus pension.
  • Travel expenses and tunnel costs (when necessary) reimbursement.
  • For this position Dow can offer you a contract any time

What do we expect of you?

  • You have a Bachelor’s degree.
  • You are fluent in English & Italian (written & oral level C1/C2) & Spanish is a plus.
  • You have experience with SAP.
  • You have exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers.
  • You have the confidence and ability to proactively address customer issues and business requirements.

For further questions we are always available

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