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Customer Service Specialist Turkish

Dow Benelux Integrated Center BV

  • Hoek
  • 40 uur, 5 dagen per week
  • HBO
  • 2.500 - 3.200 per maand

As a Customer Service Specialist you will find that you have a perfect balance between repetitive and creative work. You will work with many processes and on many projects which are constantly changing. You will continuously feel challenged and find this dynamic but with a good level of stress. As a Customer Service Specialist you can never predict what the day may bring.

What we offer
  • An exciting full time job
  • A market-conform salary
  • An online platform (Good HabitZ) with e-learnings
  • Travel and tunnel expenses reimbursed
  • Dow can offer you a contract any time
Who you are

As a Customer Service Specialist you are willing to help customers. You are open for daily contacts and for ongoing changing environment and ownership taking.

  • You have a Bachelor’s degree.
  • You are fluent in Turkish & English.
  • You have experience with using SAP and/or other technology and systems.
  • You have exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers.
  • You have the ability to manage conflicting priorities and have the confidence and ability to proactively address customer issues and business requirements.
  • You have strong, mature teamwork skills and a desire to work within a team environment.
What will you do

As a Customer Service Specialist you will interface with customers, multiple business and functional partners to deliver exceptional service to customers and profitability to Dow. By building successful relationships, you will pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction. You will also manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer. Furthermore, in the event of a service failure you will initiate the corrective action for resolution of the failure, and take the lead position in resolution for the customer.

  • Perform Order Management Activities, deal with routine and non-routine customer order activities, including managing customer demand, following up on samples, order entry (i.e. consignment) guiding and leading the activities of the order procedures.
  • Enter orders, use the SAP system to accurately and timely place customer orders.
  • Enter orders, use the SAP system to accurately and timely place customer orders.
  • Be accountable for action, show urgency, promptly and quickly remove road blocks while assessing multiple opportunities.
  • Solve problems, show persistence in overcoming resistance or objections, lead conflict resolution and reaches win- win agreements.
Where will you work

Dow Terneuzen is the second largest production site of Dow globally and the largest Dow site in the Benelux. Dow Chemical's service center consists of a strong and multicultural team of talented individuals. As Customer Service Specialist you will interface with customers, multiple business and functional partners to deliver exceptional service to customers and profitability to Dow.

Working for Dow is fun! Not only is the job interesting and challenging but you are also rewarded by the amazing colleagues you encounter. Sounds like you ideal job? For further questions we are always available.

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