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Customer Service Specialist

  • Bergen op Zoom
  • SABIC Innovative Plastics BV
  • 40 uur, 5 dagen per week
  • HBO
  • 2.981 per maand

For SABIC's European Customer Service Center located in Bergen op Zoom, we are looking for an autonomous 'Customer Service Specialist'.

what we offer

€ 2.981,- 13th month Bonus

Bergen op Zoom

40 hours

who you are

  • Economic Bachelor degree or equivalent
  • Great English language skills, any additional language is a big plus
  • Skillful in Microsoft Office especially Excel
  • SAP experience is a major plus
  • Excelling social & communication skills

what will you do

You'll manage the 'Order to Delivery'-process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services and more. Next to having external customer contact about logistics such as delivery times, delivery options, the status of the orders, etc, you'll also have a lot of internal contact with the various departments to further process these.

  • Ensure timely resolution on customer issues.
  • 'Own' the customer, and pro-actively provide support in service and logistics.
  • Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
  • Maintain daily contact with our sales organization
  • Intimate co-operation with various departments in our headquarters in Bergen op Zoom and our logistics organizations and partners around Europe.

where will you work

You'll work at an internationally oriented company within a culturally divers and motivated team.

apply

If you recognize yourself in the above profile, then we look forward to receiving your resume and motivational letter!

Solliciteren

Vragen of hulp nodig?

Do not hesitate to contact me by mail if you any additional questions about this vacancy.

Elvis Assunçao

Senior Intercedent