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Customer Service Specialist

  • Bergen op Zoom
  • € 2.981 per maand
  • 40 uur, 5 dagen per week
  • HBO
  • SABIC Innovative Plastics BV

For SABIC's European Customer Service Center located in Bergen op Zoom, we are looking for an autonomous 'Customer Service Specialist'.

what we offer

€ 2.981,00 per month | 13th month

Bergen op Zoom

40 hours / Fulltime

who you are

  • Economic or Logistic Bachelor degree or equivalent
  • Great Dutch & English language skills, an additional language is a plus
  • Proficient in Microsoft Office (Excel)
  • SAP experience
  • Operational knowledge on accounting, businesses & logistic processes
  • Flexibility towards working in multiple teams and new developments
  • Good communication and analytical skills

what will you do

You'll be responsible for efficient, reliable and cost effective Customer Service in regards to cash generation, complaints, delivery, forecasting, order handling & swaps. You pro-actively secure uninterrupted supply and demand processes for the assigned clusters of customers & products.

  • Monitor performance and identify areas for improvement and improvement potential, to increase effectiveness as well as efficiency.
  • Proactively provide support in service and logistics to ensure timely resolution of customer issues. You 'Own' the customer.
  • Register complaints and manage the complaint handling process.
  • Challenge presented operational sales tactics & plans from the Sales Manager and discusses the proposals with the Supervisor CS.
  • Ensure proposed business contracts/deals are compliant with relevant fiscal, legal and/or logistical requirements.
  • Responsible for sales office forecast and as such contributing to delivery capability, product availability and delivery reliability.
  • Manage correct, complete and accurate master data to enable proactive issue management.

where will you work

You'll work at an internationally oriented company within a culturally divers and motivated team. You'll report to the Supervisor Customer Service and Sales Manager.

apply

If you recognize yourself in the above profile, then we look forward to receiving your resume and motivational letter!

Solliciteren

Vragen of hulp nodig?

Do not hesitate to contact us if you have any questions or concerns regarding this vacancy.

Elvis Assunçao

Senior Intercedent