Customer Service Specialist Italy
SABIC Innovative Plastics BV
For SABIC Bergen op Zoom we are looking for a Customer Service Specialist Italy to work in the European Customer Service Center located in Bergen op Zoom in the Netherlands.
- Manage the Order to Delivery process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services etc.
- Ensure timely resolution on customer issues.
- 'Own' the customer, and pro-actively provide support in service and logistics.
- Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
- Next to customer interaction, the position requires daily contact with our sales organization and close co-operation with various departments in our headquarters in Bergen op Zoom as well as our logistics organizations and partners around Europe,
- At least a Bachelor degree or equivalent.
- Excellent Italian & English language skills, any additional language is a big plus.
- Pro-active multitasking mindset
- Immune to stress
- Excellent Microsoft Office & computer skills
- SAP experience is a big plus
We're looking for a candidate who resides in the Netherlands, preferably close to Bergen op Zoom.
If you meet the above requirements and recognize yourself in the profile mentioned above, please send us your English resume and motivational letter.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.