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Junior Associate Commercial Excellence

  • Terneuzen
  • € 2.500 - 3.200 per maand
  • 40 uur, 5 dagen per week
  • MBO, HAVO, VWO
  • Dow Benelux Integrated Center BV

The Junior Associate Commercial Excellence is a part of the The Customer Information Group (CIG). It’s the contact center aimed at supplying information about Dow’s products to customers, channel partners, prospects, and general stakeholders. The team receives requests via e-mail, internet, and phone in North America, Europe, and Pacific.

what we offer

Working from home allowance of € 2,80 net per day

An exciting full time job

An online platform (Good HabitZ) with e-learnings

Travel and tunnel expenses reimbursed

Partially remote work, within 75km of Terneuzen

Home Office Set-Up allowance

who you are

  • MBO 5 / Bachelor degree
  • You are fluent in English C1/C2 and one other language such as German, Dutch, French, Spanish or Italian.
  • Resistance to stress and ability to prioritize.
  • Commercial skills (ability to hear sales opportunities and to act upon it) : Go-getter attitude.
  • Cultural awareness and ability to work with a diverse group of people You are both a team player and an independent worker.

what will you do

In your role as a cross business representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.

  • Be an agent of change by promoting Dow’s reputation, by providing excellent customer service
  • Manage client contact - handle questions and requests of technical / regulatory/ sample / literature etc. from inbound calls/emails whilst giving the best customer service
  • Ensure that all customer inquiries are documented, in accordance with the performance and service standards
  • Use business and process expertise to increase the service levels that we provide to the customers
  • Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office)
  • Be able to manage a complex workload with good judgment on activity prioritization
  • Able to work with different stakeholders/ partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service Foster a collaborative environment within the team
  • Focusing on amplifying learning, knowledge sharing, and continuous improvement

where will you work

Dow Benelux constantly works on innovation. They do this by combining scientific insights with their technological knowledge. The beating heart of Dow Benelux is in Terneuzen, Zeeuws-Vlaanderen (Zeelandic Flanders, the Netherlands). With its 17 plants and about 3,200 employees, Dow Terneuzen is the second largest production site of The Dow Chemical Company. As the largest employer in Zeelandic Flanders, Dow contributes to the economic and social success of this region.

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Working for Dow is divers and fun! Not only is the job interesting and challenging but you are also rewarded by the amazing colleagues you encounter, the canteen that provides yummy food at lunch and the get-togethers that are organized for fun and team bonding!

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