Medewerker servicedesk ICT

• Helmond
• € 2.800 - 3.100 per maand
• 40 uur, 5 dagen per week
• HBO

Are you energetic, proactive and passionate about helping out? Do you have a service oriented mindset and always wanted to work in an international organization and environment? Then we can’t wait to hear from you !

The European ICT division at Dorel is split into four focus areas: - Sales/Service/Marketing, - Ecom/Brand sites, – B2B/Marketplaces and Common Platforms, and – Operations/Shared Services/Master Data. Within this last focus area, an exciting opportunity has come up within the IT Services department for a proactive and enthusiastic IT ServiceDesk Technician (m/f, 40 hrs/wk), based in our European headquarters in Helmond, NL.

who you are

As a IC Service Desk Technician employee you bring the following with you:

• Minimum of 3 years’ experience in an IT ServiceDesk role
• Excellent English and/or Dutch, both written and spoken.
• Strong analytical skills, customer/service oriented is a must, and able to organize own work effectively
• Strong personality and excellent communications skills.
• Able to form own vision, from which you lead a process, a project, a policy issue or a department, and advise management.
• Living in the Netherlands

what will you do

Specifically, your mission is to provide end-user support for the European organization. Besides supporting our business, you will be responsible for defining and monitoring the service, ensuring it meets the business needs and that the service delivery is in accordance with the agreed business requirements.

• Implement service level management process into ITSM tooling and optimize implementation.
• Ability to work according ITIL4 principles, Certification is a pre
• Reporting to business about the Service Delivery / Service Level Reporting
• Responding to our users in an effective and timely manner.
• Increasing customer satisfaction through proactive stakeholder engagement.
• Providing high quality support services through Continual Service Improvement.
• Proper Incident and escalation management to Level 3 support teams.

where will you work

Dorel is proud to work with 3400 highly driven professionals in 25 different countries. All of our talented employees share the same mission: to Care for Precious Life. We help families live carefree lives by providing them with juvenile products with the highest safety and comfort standards.

apply

Do you want to work in this position? Then press the application button immediately! Or contact us by phone. I say CHEERS to your new cool job!