Credit collector

• Maastricht
• € 2.413 per maand
• 38 uur, 5 dagen per week
• MBO, HAVO, VWO
• DHL Finance Services

Do you want to work as a credit collector in the most international company in the world? Then we are looking for you!

who you are

As a credit collector, there are a couple of things that are important;

• You are able to gather and structure all data and information relevant for the analysis of an issue in doing so you are able to assess the right level of detail in the context of the big picture·
• You are able to identify patterns in data and to draw conclusions and identify options for action for simple issues·
• You are able to recognize obvious implications of the issue and cross-links with direct interfaces in the organization·
• You have basic knowledge of main products, services and business processes of their key business·
• You are able to apply basic knowledge and implications of their business’ internal organization, governance and policies to their area of responsibility·
• Competences: Great customer orientation, able to deal with high demanding customers, strong communication skills, building relationships, results oriented.
• Skills: Advanced MS office knowledge and advanced level of Dutch and English or French language.

what will you do

Your main goal as a credit collector is of course to manage outstanding debt. Your key tasks entail the following:

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To maximize collection effectiveness from all customers in a timely and professional manner
• To maintain efficient records of collection activities
• To drive debt collection, involve in customer interactions (including customer visits if necessary)
• To coordinate resolution of sales and customs disputes according to escalation procedures
• To identify check and electric bank transfer allocation issues and coordinate rectification with responsible team
• To monitor credit accounts and ensure proper action is taken

where will you work

The DHL Maastricht location is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. The Shared Services Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages!

The Credit and Collections team consists of 22 team members who actively manage and coordinate credit collection for an assigned portfolio of customers. They are responsible for an efficient cash collection. One of the core activities is contacting the customers to manage outstanding debt. The team is very flexible, collaborative and has exciting challenges within a constant changing organization. They are experienced in their line of work and have established strong relationships with various 3rd party suppliers and with our customers.

apply

Are you ready to start your career at DHL as a Credit Collector? Apply today!