Customer Service Specialist

• Bergen op Zoom
• € 3.041 per maand
• 40 uur, 5 dagen per week
• HBO
• SABIC Innovative Plastics BV

For SABIC's European Customer Service Center located in Bergen op Zoom, we are looking for an autonomous 'Customer Service Specialist'.

who you are

• Economic Bachelor degree or equivalent
• Great English language skills, any additional language is a big plus
• Skilled in Microsoft Office especially Excel
• SAP experience is a major plus
• Excellent social & communication skills

what will you do

You'll manage the 'Order to Delivery'-process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services and more. Next to having external customer contact about logistics such as delivery times, delivery options, the status of the orders, etc., you'll also have a lot of internal contact with the various departments to further process these.

• Ensure timely resolution on customer issues
• 'Own' the customer, and proactively provide support in service and logistics.
• Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
• Maintain daily contact with our sales organization
• Intimate co-operation with various departments in our headquarters in Bergen op Zoom and our logistics organizations & partners around Europe

where will you work

You're going to work at an internationally oriented company within a culturally divers and motivated team.

• International & culturally divers
• Innovative
• Dynamic environment

apply

Do you recognize yourself in the above profile? Then we look forward to receiving your CV and motivational letter!

A reference check and an employment verification are part of our recruitment process. A certificate of good conduct will be requested.