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Customer Service Specialist

  • Bergen op Zoom
  • € 3.041 per maand
  • 40 uur, 5 dagen per week
  • HBO
  • SABIC Innovative Plastics BV

For SABIC's European Customer Service Center located in Bergen op Zoom, we are looking for an autonomous 'Customer Service Specialist'.

what we offer

โ‚ฌ 3,041.00 13th month 5.12% ADV

Long term

Full time 40 hours

SABIC

Bergen op Zoom

who you are

  • Economic Bachelor degree or equivalent
  • Great English language skills, any additional language is a big plus
  • Skilled in Microsoft Office especially Excel
  • SAP experience is a major plus
  • Excellent social & communication skills

what will you do

You'll manage the 'Order to Delivery'-process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services and more. Next to having external customer contact about logistics such as delivery times, delivery options, the status of the orders, etc., you'll also have a lot of internal contact with the various departments to further process these.

  • Ensure timely resolution on customer issues
  • 'Own' the customer, and proactively provide support in service and logistics.
  • Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
  • Maintain daily contact with our sales organization
  • Intimate co-operation with various departments in our headquarters in Bergen op Zoom and our logistics organizations & partners around Europe

where will you work

You're going to work at an internationally oriented company within a culturally divers and motivated team.

  • International & culturally divers
  • Innovative
  • Dynamic environment

apply

Do you recognize yourself in the above profile? Then we look forward to receiving your CV and motivational letter!

A reference check and an employment verification are part of our recruitment process. A certificate of good conduct will be requested.

Vragen of hulp nodig?

Don't hesitate to contact us for info about this vacancy!

Elvis Assunรงao

Senior Intercedent