Front Office Agent
Are you the Customer Service Front office agent we are looking for?
• To act as single point of contact for assigned customer portfolio,
• To ensure all day to day customer related activities are dealt with in a courteous, accurate & timely manner, adhering to current business standards.
• To maintain and increase customer loyalty, by building relationships.
• Processing of customer orders from creation to invoicing.
• Recording of customers complaints in SAP.
• Improve on time reporting.
• Administration of consignment stocks customers.
• Administration of customer portals.
• Liaison with Control Tower to arrange express transport to satisfy urgent delivery for customers in compliance with 4 eyes validation rule
• Back up for team members when absent, and ensure phone permanence in the department.
• Provide pro-active information to customer: order status, shutdowns etc.
• Respect SHE Rules on site.
• Fluent in Dutch and English language.
• Customer focussed.
• Excellent communication skills, particularly good telephone manner.
• Good keyboard skills
• Team player.
• Excellent organization & time management skills.
You like what you hear? You can apply with the button 'Solliciteer' or call 030-6052205.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.