Team Leader Customer Service

publicatie:  vacaturenummer: 6536

aantal uur
40 uur
5 dagen per week


For Dow Benelux Integrated Center (Service center Dow Benelux) we are looking for an Team Leader Supply Chain Operations.

Role Description
The Team Leader leads and empowers his/her team to achieve superior results and increased productivity for the BPSC, its people and its customers. The Team Leader should create a culture in line with the company¿s (long-term) strategy and vision and is able to motivate, inspire and develop employees, resulting in teams who take initiative to make decisions and solve problems, and who look to continuously improve their service and performance. The Team Leader reports to the Operational Leader.

Job Expectations

- Act as an ambassador of the company strategies, values, goals, and policies
- Guide and instruct team and make decisions
- Foster a culture that encourages people to take ownership and accountability
- Apply situational leadership, achieving a confident, self-motivated, self-directed and
solution-oriented team
- Guide teams through a rapidly changing environment
- Drive proactively the identification of improvements and productivity savings
- Act as a liaison between different departments (towers) & centers to ensure flawless
execution of work processes, leverage best practices, and maintain strong working
- Create a culture of recognition
- Embrace and encourage a diverse and respectful working environment by leading by
- Identify new business opportunities

Indicative Activities
- Translate department (tower) goals into challenging team- and personal goals;
- Interact with Business, Function, Operational Leader and Team Leaders to leverage best
practices and achieve best results
- Assist the Management Team in setting organizational priorities and performance metrics
- Responsible to provide reliable services to clients and define action plan to meet
performance metrics
- Understand and execute the people related programs such as performance reviews,
Employee Development Plans and training activities, in compliance with the BPSC
procedures for badged and non-badged employees
- Responsible for the introduction, integration and development of new team members
- Pursue/identify opportunities to improve service to customers
- Lead by example and ensure all team members are held accountable for their actions
and adherence to the BPSC ground rules


Bachelor degree or higher

At least 5 years of relevant working experience at HBO/Bachelor education level, preferably in a leadership position

Other Qualifications
- Fluency in English (written & oral)
- Self-motivated, able to make decisions and take ownership
- Ability to make connections and see broader contexts, plus being able to explain to a
broad audience
- Demonstrable effective communication and inter-personal skills (negotiation/
- Interest and ability to work in a multi-cultural, fast-paced environment
- Ability to think analytically and strategically
- Work well independently and with a team
- Excellent planning & organization skills (for him/herself and for team members)
- Excellent situational leadership skills
- Promote and exhibits customer service mindset
- Entrepreneurial mindset and skills
- Good social awareness (empathy/self-knowledge)
- Ability to inspire/motivate
- Sufficient functional knowledge

Do you recognize yourself in this profile and are you interested in the job opening? Please do not hesitate and contact the Randstad / Tempo-Team (RTC) Flexcenter! (RTCFlexcenterDow@randstad-tempoteam.nl)

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