what will you do
As a Customer Service Representative, you will be the main point of contact for our customers. Your primary responsibility will be to answer incoming calls and emails, providing friendly and professional assistance with a wide range of inquiries.
You'll be a product expert, helping customers with questions about our brands and product portfolio. You will handle orders, track shipments, and resolve any issues or complaints with efficiency and care.
Your role is crucial to building lasting relationships and ensuring customer loyalty, making you an essential part of our team.
- You will resolve customer complaints
- You will keep records of customer interaction
- You will track customer service metrics