Customer Success Manager

• Waalre
• 32 - 40 uur, 4 - 5 dagen per week
• MBO

Are you an experienced customer service professional, ready to lead a team and elevate the customer experience? Do you have proven leadership skills and a passion for optimising processes? Then this Customer Service Lead role is exactly what you’re looking for! You’ll be a vital link within a Planning & Fulfilment team, directly contributing to the global success of your products. Sound appealing? Then read on!

who you are

You’re an inspiring leader with a keen eye for both customer satisfaction and team performance. You’re empathetic, patient, and energised by guiding and motivating others. You understand the international supply chain and are driven to deliver exceptional customer experiences. Furthermore:

• You have strong communication skills and excellent command of the English language
• Dutch, German or Danish language would be a bonus
• You have excellent planning and organisational skills
• You are willing to travel occasionally

what will you do

As a Customer Service Lead, you'll take charge and manage a diverse, international team, playing a crucial daily role in the success of global deliveries and a top-notch customer experience. This will give you the satisfaction of coaching people and watching them grow in their roles!

• Expand your network and play a key role in aligning teams
• Solve complex issues and truly make a difference
• Experience the joy of coaching and motivating in a diverse environment

where will you work

This company encourages you to build a career that helps you grow. This company operates in over 100 countries and employs more than 10,000 people worldwide. The company culture is focused on teamwork and expertise; they believe that by combining strengths, knowledge, and skills, the best results are achieved. The organisation has a diverse portfolio of brands, such as Signature, Cohiba, Macanudo, CAO, and Partagas.

apply

Are you ready for this challenging step in your career? Apply directly!