Customer Service Team Leader

• Waalre
• € 3.000 - 4.000 per maand
• 32 - 40 uur, 4 - 5 dagen per week
• HBO

Are you an experienced customer service professional ready to take the next step? As a Customer Service Team Leader, you will lead an international team and elevate the customer experience to the next level. Do you have proven leadership skills and a passion for optimizing processes? Then we are looking for you!

As a Customer Service Team Leader, you will guide an international team. With your leadership, hands-on mentality, and fresh ideas, you will truly make a difference! Curious to learn more? Keep reading!

who you are

As a Customer Service Team Leader, you are the backbone of your team. You know how to motivate, guide, and support your colleagues. With your international experience and fresh ideas, you help the team grow. You also bring a proactive and results-driven mindset.

In addition to proven experience in leading teams, you bring the following:

• A completed bachelor’s or master’s degree, preferably in Supply Chain
• Experience with ERP systems and SAP. Power BI is a plus
• Fluent in English! Dutch, German, or Danish is an advantage (YOU'RE BASED IN THE NETHERLANDS!)

what will you do

As a Customer Service Team Leader, you take charge and lead a diverse, international team. You ensure that daily order processing runs smoothly and that customers are always satisfied. When issues arise, you tackle them and coordinate quickly with other departments. Along the way, you work closely with planning and sales, adjust where necessary, and maintain oversight of results. You are not only a coach but also someone who likes to roll up their sleeves. This makes your workday varied, challenging, and never boring!

where will you work

This company encourages you to build a career that helps you grow. They operate in over 100 countries and employ more than 10,000 people worldwide. The company culture focuses on teamwork and expertise; they believe that combining strengths, knowledge, and skills produces the best results. The organization has a diverse portfolio of brands, including Signature, Cohiba, Macanudo, CAO, and Partagas.

apply

Are you excited about this role as Customer Service Team Leader? Apply today and make a difference!