Reporting complaints

Tempo-Team considers the quality of services to be very important. That is why we take every complaint seriously. We will be pleased to receive any complaints regarding the services provided by Tempo-Team. This will allow us to optimize services further. Tempo-Team has a complaints procedure for both employers and employees.

On this page:

• Reporting a problem
• Complaints procedure
• Confidential counsellor
• Reporting misconduct
• Reporting a data breach 

Reporting a problem via the complaints line

If you have a complaint about Tempo-Team’s services and you are unable to resolve the matter with your contact at the branch, submit the complaint via the free complaints line 0800 777 71 11 or via the complaints form below. You will receive a response to your complaint within two working days. We cannot handle an anonymous complaint, unfortunately.

Report a problem

Do you need help filling out the form? Let us know via the phone number below. Please leave your contact information and we will call you back within 24 hours on working days. 

Tempo-Team
t.a.v. Centraal Meldpunt Klachten
Postbus 12600
1100 AP Amsterdam Zuidoost
Tel. 0800 - 7777 111

Complaints procedure

Below, you find a step-by-step guide detailing how your complaint is reported, processed, and ultimately resolved.

Step 1: your report is registered

You'll complete the complaint form, getting help from a complaints line employee if necessary. Once you approve the details, the complaint will be officially logged and you'll be notified of the subsequent steps.

Step 2: informing the manager

Your complaint is immediately sent to the responsible manager. They will then contact you within two working days to swiftly resolve the issue or discuss the necessary next steps.

Step 3: finalising and closing your complaint

Once the complaint is successfully handled and resolved, the manager finalises the complaint form and returns it to the complaints line for official closure.

Confidential counsellor

If you experience or witness inappropriate behavior such as intimidation, discrimination, or sexual misconduct, you can always discuss it with a confidential counsellor.

The counsellor's role is to provide a safe space to listen and support you as you explore potential actions. The decision and control over the process always remains yours.

Tempo-Team has multiple confidential counsellors who offer a listening ear. As an employee, you can find the contact details for our confidential counsellors in the employee handbook, available via Mijn Tempo-Team.

Reporting misconduct

The procedure for reporting misconduct is our whistleblowing scheme and offers (temporary) employees, clients, and others the possibility to report illegal practices or serious misconduct at or by (an employee of) Randstad. Serious misconduct is defined as: discrimination, sexual or other harassment, fraud, theft, corruption, bribery, cartel formation, misuse of Randstad assets for personal gain, misuse of alcohol or drugs, etc.

This procedure for reporting misconduct is intended as a last resort and offers the possibility to report misconduct anonymously. This procedure can be used if all previously mentioned options yield insufficient results or if there is fear of retaliation.

Misconduct can be reported (anonymously) to an external agency that passes the report on to our internal integrity officer. They will investigate the report and ensure feedback is provided to the person who reported it. The report can be made both by phone and via the internet. Clearly state what occurred (who, what, where).

• phone: 0800-0222473
• acces code for phone: 129347
• or check the SpeakUp website

Reporting a data breach

A data breach is a situation in which you or another person unintentionally gain unauthorized access to personal data that is not intended for you or that other person. If you have encountered a (suspected) data breach, we request that you report it immediately using this form.